Cancellation Policy

We aim to explain clearly what each package or service includes before you place an order. This may include digital access, immediate availability of resources, tailored company materials, consultant support or time-based mock interview access.

Customers should review the package description, payment terms and any linked policy pages before completing a purchase.

Some CareComplianceExpert services begin immediately after purchase. This may include account access, resource access, tailored policies, document preparation support, expert messaging or mock interview availability.

Where a digital service starts immediately, your right to cancel may be limited once access has begun, work has started, or digital content has been supplied, subject to applicable law.

If you purchase a registration package and then wish to cancel, you should contact us as soon as possible.

If access has not started and no materials or support have been delivered, cancellation may still be possible. If access has already been granted or company-tailored policy or document work has begun, cancellation may no longer be available in full.

Expert-supported services involve personalised review, support and consultant time. If the service has already started, cancellation may result in only partial refund consideration or no refund, depending on the stage reached and the work already carried out.

If you are unsure whether your expert service has started, please contact us and we will review the status with you.

Mock interview sessions are sold as time-based access services. Purchased access remains available during the stated access window, unless the purchased session time is exhausted first.

If a session has not yet started and no interview time has been used, cancellation may be considered. Once the interview has started or time has been used, cancellation will not normally be available except where required by law.

If you want to request cancellation, please contact us promptly with your order details, name, email address and organisation name.

We will review whether the service has started, whether access has already been given, and whether any personalised work or session usage has already taken place before confirming the outcome.

If you need help with a cancellation request, package decision or mock interview booking query, please contact CareComplianceExpert using the support channels listed on our website.