Refund Policy

We aim to be fair, clear and transparent about refunds. Because many of our services involve immediate access to digital resources, company-tailored materials, consultant time and session-based preparation support, refund eligibility will depend on what has already been delivered or started.

Nothing in this policy is intended to remove or reduce any rights you may have under applicable consumer law.

The CQC Registration Package provides access to digital resources, registration guidance, documents and policy materials made available through your account after purchase.

If access has not yet been granted or the service has not yet started, you may contact us promptly to request cancellation and refund consideration.

Where digital access has already started, download access has been granted, or company-tailored policy materials have already begun to be prepared for your organisation, we may refuse a full refund or make a partial refund only where appropriate.

Expert-supported registration services and upgrade purchases may include consultant review, document assessment, readiness guidance, messaging access and other personalised support.

If consultant work, document review or personalised preparation has already started, a full refund will not normally be available. In appropriate cases, we may consider a partial refund depending on the amount of work already completed.

Mock interview purchases are time-based digital services. Access remains available during the stated access window shown at purchase, unless the purchased session time is fully used first.

If a mock interview session has not been started and no interview time has been used, you may contact us to request refund consideration.

Once the interview session has started, time has been used, or the interview access has been materially consumed, refunds will not normally be available except where required by law or where we agree otherwise at our discretion.

If you experience a genuine technical issue, payment problem, duplicate charge, major access failure or service fault, please contact us as soon as possible so we can review the issue properly.

Where we confirm that a payment was taken incorrectly, a service was not delivered as described, or a serious problem prevented fair use of the purchased service, we may offer a repair, replacement access, credit, partial refund or full refund as appropriate.

To request a refund, please contact us using the support details on our website and include your full name, email address, organisation name, order details and the reason for your request.

We may ask for further information before making a decision. Where a refund is approved, we aim to process it back to the original payment method within a reasonable period.