CQC registration document guidance

Home Care Positive Behaviour Support Policy

If you are registering a specialist home care service for autistic people or people with a learning disability, your Positive Behaviour Support Policy should explain how your service will use a proactive, person-centred approach to support people safely and respectfully.

Why this matters for your registration

  • •CQC wants to see that your service understands behaviour as a form of communication and is committed to reducing restrictive practices.
  • •A strong PBS Policy helps show how your service will protect dignity, quality of life, rights, independence and individual needs.
  • •It also demonstrates how your organisation will plan, monitor and review specialist support for people who may experience distress or behaviours requiring additional support.

What you should prepare

  • •A clear purpose and scope for your Positive Behaviour Support approach, including proactive support and reducing restrictive practices.
  • •The principles that underpin your approach, such as person-centred care, dignity, respect and understanding behaviour as communication.
  • •How functional behaviour assessments and individual PBS plans will be developed, reviewed and used to shape support.
  • •Staff training, supervision, reflective practice and ongoing support arrangements linked to your Staff Training Plan.
  • •Monitoring, data collection, review and governance arrangements showing how you will learn from evidence and improve support strategies.
  • •How restrictive practices, safeguarding, risk management, equality, inclusion and reasonable adjustments will be addressed in practice.

Before you submit

  • •Make sure the PBS Policy is specific to the specialist home care service you intend to operate.
  • •Keep it consistent with your Statement of Purpose, Safeguarding Policy, Complaints Policy, Staff Training Plan and Restraint Policy.
  • •Show clearly how your organisation will reduce restrictive practices and use proactive approaches first.
  • •Explain how cultural, linguistic, disability and communication needs will be considered within PBS planning.

Need help?

Support with your CQC documents

We can help you prepare a Positive Behaviour Support Policy that is tailored to your specialist home care service and works consistently with the rest of your CQC registration documents.

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