CQC registration document guidance

Home Care Staff Training Plan

A home care Staff Training Plan should show how your workforce will gain the knowledge, skills and support needed to deliver safe, effective and person-centred care.

Why this matters for your registration

  • •CQC wants to understand how your staff will be prepared to deliver the service described in your application and Statement of Purpose.
  • •Your plan should connect with your service-user bands, the needs of the people you intend to support and the different roles within your organisation.
  • •A structured training plan also helps demonstrate compliance with Regulation 18: Staffing and the Care Certificate expectations where applicable.

What you should prepare

  • •Your induction arrangements for new staff, including how they are prepared before working independently.
  • •Mandatory training topics relevant to your actual home care service and workforce responsibilities.
  • •Training requirements by job role, including managers, care staff, coordinators, supervisors and office-based staff where relevant.
  • •Specialist training linked to the people you intend to support, such as dementia, mental health, sensory impairment, autism or learning disability support.
  • •Your chosen training providers, refresher frequencies and how ongoing supervision, learning and development will be maintained.
  • •Any additional support arrangements for overseas workers and how your plan aligns with your wider staffing structure and service model.

Before you submit

  • •Make sure the training plan reflects your actual service-user bands and the people your service intends to support.
  • •Do not rely on a generic training list that does not match the roles and responsibilities in your organisation.
  • •Keep the training plan consistent with your Statement of Purpose, Business Plan, Recruitment Policy, Safeguarding Policy and Service User Guide.
  • •Show clearly which training is required for which roles and how refresher training will be maintained.

Need help?

Support with your CQC documents

We can help you build a Staff Training Plan and training matrix tailored to your proposed home care service, staffing structure and specialist support needs.

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